At Laptop Clinic Milano, customer satisfaction is our priority. We understand that circumstances may change and that, in some cases, our services may not fully meet your expectations.

To ensure a clear and fair process, we have established the following refund and support policy. Any refund or remedy is subject to the nature of the service or product provided and to applicable laws and consumer rights.

Support and Refund Requests

• 30-Day Support Period: Customers may contact us within 30 days from the date of service to request support, report an issue, or raise concerns regarding the service provided.
• How to Submit a Request: To request support or discuss a potential refund, please contact us at info@laptopclinic.it. Our team will review the request and provide the necessary assistance.
• Refund Vouchers: Where a refund is approved and where permitted by applicable law, the refund may be provided in the form of a voucher equivalent to the value of the eligible service or product. The voucher may be used for future services or products provided by Laptop Clinic Milano.
• Processing: Once a refund request has been reviewed and approved, and any required return or verification has been completed, the applicable refund voucher will normally be issued within a few business days.
• Digital Products and Services: For digital products or services, any approved refund may be provided as a voucher for future services or products, subject to applicable law and the specific terms of the service.
• Excluded or Non-Refundable Services: Certain services or products may not be eligible for a refund or refund voucher due to their nature, customization, third-party costs, or work already performed. This may include, for example, services related to liquid-damaged devices, data recovery, personalized configurations, special-order components, or services specifically identified as non-refundable before the service is performed.
• Legal Rights: Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Data Backup

To help prevent the loss of valuable information, we strongly recommend that customers create a complete backup of all important files, including personal, private, and business data, before submitting a device for service.

Laptop Clinic Milano is not responsible for loss, corruption, alteration, or damage to data stored on a device that may occur during the repair, maintenance, upgrade, diagnostic, or service process, or as a result of hardware or software failure.

Customers are responsible for ensuring that an appropriate backup is available before the device is submitted for service.

By submitting a device for service, the customer acknowledges the importance of maintaining a current backup of their data.

Thank you for choosing Laptop Clinic Milano. We appreciate your trust and look forward to providing you with our services.